Every piece is designed for real life with pets and tested by short and long-haired cat and dog parents. We stand behind the quality of our products, which is why every order is backed by our 30-Day Risk-Free Guarantee.

Our clothing is not waterproof or water-resistant. While dog groomers and animal professionals enjoy wearing our pieces, they are not designed for water exposure.

Yes, we offer worldwide shipping. Shipping costs will apply, and will be added at checkout. Please note that you are responsible for any fees imposed by your country's customs, such as: import fees, declaration fees, import duties (tariffs) and/or taxes.

If the address you used to place your order is incorrect and if your package doesn’t reach you due to this, we will not be held responsible and will not be able to offer you a refund. Please review our Shipping Policy for more information.

Yes, please reach out to us at hello@luulounge.com with details about your order including your store name, store location, website, and approximate order size.

Yes, the LUU Lounge Ambassador Program is open to active content creators and community members who align with our brand. For more details and to apply, visit the Ambassador Program link in the footer menu under Help & Info.

You can contact us through our contact page or email us at hello@luulounge.com and we will be happy to assist you.