FAQ
Please see below for our frequently asked questions.
Will this work for my pet?
Our loungewear is not intended for every type of animal breed. Since it’s not feasible for us to test on every type of animal, we can only speak to its performance with the breeds we've tested, which you can see featured on our social media. Please note that the fabric is not impermeable and will not protect against pet-related allergies. You can view our disclaimers here. We appreciate your understanding!
What is the fabric made of?
Our pieces are made from a proprietary synthetic blend designed to resist pet hair while remaining soft and cozy. The sherpa lining is polyester and is not real fur. While the lining is not pet hair resistant, it provides added warmth and comfort. We understand that synthetic fabrics aren’t for everyone, and that’s okay!
Is the fabric waterproof?
Our loungewear is neither waterproof nor water-resistant. It is not intended for water exposure or professional environments like dog grooming.
Do you ship worldwide?
Yes, we offer worldwide shipping. Shipping costs will apply, and will be added at checkout. Please note that you are responsible for any fees imposed by your country's customs, such as: import fees, declaration fees, import duties (tariffs) and/or taxes. If the address you used to place your order is incorrect and if your package doesn’t reach you due to this, we will not be held responsible and will not be able to offer you a refund. Please review our Shipping Policy for more information.
Any other questions?
You can contact us through our contact page or email us at hello@luulounge.com and we will be happy to assist you.