30-Day Risk-Free Guarantee

30-Day Risk-Free Guarantee
Try our pet hair-resistant loungewear for 30 days, risk-free. If you believe your item is not demonstrating the pet hair-resistant performance described on our website, email us at hello@luulounge.com within 30 days of delivery to request a review.

Our products are designed to be pet hair-resistant, not pet hair-proof. Some pet hair accumulation is normal, and performance may vary based on pet breed, hair type, static conditions, activity level, environmental factors, and individual use.

To evaluate a claim, we may request photographs, videos, product information, order details, and a description of the circumstances under which the issue occurred. If requested information is not provided, we may be unable to process the claim.

LUU Lounge reserves the right to determine whether a claim qualifies under this guarantee after reviewing all submitted information. If a return is approved, the item must be returned in clean, undamaged condition. Items returned with excessive wear, stains, odors, alterations, damage, or signs of misuse may not qualify for a refund.

Customers are responsible for return shipping costs unless otherwise stated by LUU Lounge. Original shipping charges are non-refundable.

Once we receive and inspect the returned item, we will email you the status of your refund request. This 30-Day Risk-Free Guarantee is limited to one claim per customer for purchases of any qualifying product.

This guarantee applies only to products purchased directly from luulounge.com. LUU Lounge reserves the right to deny claims that appear fraudulent, abusive, or inconsistent with the intended purpose of this guarantee.